Return Policy:

 

We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order. Refunds need to be addressed within 30 days from receipt. Customers are responsible for the return shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer. Please note, we only accept returns from kendalltjohnson.com.

 

  • We do not accept exchanges on any orders.

  • If your order is returned after 30 days or item(s) look used and opened, you will only be eligible for store credit.

  • Packages returned back to kendalltjohnson.com  due to an incomplete address, undeliverable address, refused package, and return to sender are considered a return package.

 

Please allow 7-15 business days for your return to be processed. Please allow 5-10 business days for the refund charge to reflect back onto your bank statement. Should you require further assistance, please email customerservice@kendalltjohnson.com .

 

Defective Products:

 

If an item may be considered defective, please email customerservice@kendalltjohnson.com  indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from receipt. After 30 days, customers are only eligible for store credit. If the product is deemed defective by kendalltjohnson.com, you will be eligible for a refund or replacement of the same item.

 

Mistake or Damaged Order:

 

Please email customerservice@kendalltjohnson.com within 7 days from delivery with any discrepancy orders, such as mistakes or damaged products. A photo of the package and/or item must be provided in the email in order for KTMS PRO Products to proceed with the mistake or damaged products. All issues must be fully resolved within 14 days from delivery date for security purposes. 

 

If you need any further assistance, please contact customerservice@kendalltjohnson.com .

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